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Social Media Rundown: Social as a News Source Falls; Facebook Demands Consent for Email/Phone Ad Targeting; IHOP Pulls a Social Media Stunt

It’s been an exciting week in the world of social media, from IHOP flipping the ‘P’ in its name to a ‘B’ in the name of burgers to the harrowing trip of a brave little raccoon to the top of a 23-story building in St. Paul, Minn.

The MPRraccoon scales the 23-story UBS building.

The MPRraccoon was the hero no one expected.

Besides all that, there’s a new report out that says people are turning to social media — specifically Facebook — as a news source considerably less than in the past. Read on for more news in this week’s Rundown.

Social Media News:

  • After Years of Growth, the Use of Social Media for News Is Falling across the World (NiemanLab). People are turning away from Facebook for news. In the U.S., 39 percent of people said they used Facebook as a source of news in 2018, down 9 percentage points from 2017. But messaging apps are picking up the slack. This article is a nice breakdown of a new Digital News Report from the Reuters Institute for the Study of Journalism.
  • Facebook Demands Advertisers Have Consent for Email/Phone-Based Targeting (TechCrunch). “Starting July 2nd, advertisers will have to declare whether contact info uploaded for ad targeting was collected with proper user consent by them, one of their partners or both. Users will be able to see this info if they opt to block future ads from that business. Facebook had always technically required consent, but it hadn’t previously done much to enforce those rules.”
  • Twitter Wants to Send You Personalized News Notifications (The Next Web). The mobile notifications will be personalized based on user interests. You know, just in case you’re not currently getting enough notifications on your phone.
  • LinkedIn Improves the Relevance of Its Feed with Hashtags (We Are Social Media). You can now personalize your LinkedIn feed with the hashtags you’re most interested in following. This small change should make hashtags more important to include in LinkedIn updates. Hopefully people — and brands — don’t go overboard.

Learn:

  • Internet Flips out after IHOP Turns the Letter ‘P’ to a ‘B’ for Burgers (ABC News). IHOP officially announced the limited-time name change Monday morning after teasing it on social media asking users to guess what they thought the name would “b”-come. IHOP’s peers were quick to poke fun at the stunt with perhaps the best zinger, of course, coming from Wendy’. As with any social media or PR stunt such as this, there are always lessons to be learned.
  • How to Create a Social Media Marketing Strategy in 8 Easy Steps (Hootsuite). This Hootsuite post takes you through an eight-step plan to create a social media strategy. From setting goals to running a social media audit, this is a pretty comprehensive blog post, but without being overwhelming.

What social media news caught your eye this week?

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Social Media Rundown: Teens Flee Facebook; Twitter Bans Teens; Use Instagram Stories Like a Teen

Not a whole lot of major social media news this week, but it’s definitely worth pointing out the recent Pew Research survey that shows just how quickly teens are fleeing Facebook for other social media platforms. I wonder, as these teens get older will they start using Facebook more frequently?

YouTube, Instagram and Snapchat are the most popular online platforms among teens.

Facebook is losing the teen audience at a quicker than thought pace.

Also, Snap’s CEO Evan Spiegel defends his platform and Twitter has started completely banning some of its youngest users.

This week’s learn section has some cool tips on using GIFs in Instagram Stories and how to be a real social media marketer using the power of Google Analytics. Read on to learn with me.

Social Media News:

  • Teens are Breaking Up with Facebook Faster Than We Thought, Says Study (Mashable). YouTube, Instagram, and Snapchat are now more popular among younger users than Facebook.
  • Snap Is No Facebook, and Spiegel Insists He Wants It That Way (Wired). Facebook’s Instagram is projected to surpass one billion users this year, while Snapchat has 191 million daily users. Its stock price is half what it was in February, when it redesigned the app. Further, Facebook seems to just wait for new Snapchat features to roll out and then copy them.
  • Why Twitter Started Banning Some of Its Youngest Users (Gizmodo). The minimum age to use Twitter is 13, though it doesn’t require users enter a birth date when signing up. If a user later enters a birthday indicating they were under 13 when they began tweeting, it presents a problem.

Learn:

  • 7 Creative Ways to Use GIFs on Instagram Stories (Later). Read this one if you’re on Instagram and want to use Stories like a pro (and impress all your teenage followers). In all seriousness, I’m on Instagram everyday (both personally and professionally) and I learned a few things from this helpful article. Did you know you can pin GIFs to appear at a certain point in a video? Or that you can actually create your own branded GIFs?
  • How to Use Google Analytics for Social Media: A Beginner’s Guide (Sprout Social). This article gets into the nitty gritty of how to use Google Analytics to create, optimize, and improve your social media marketing strategies.

Lastly, a little GDPR humor:

Tweet about GDPR.

A nice jab at all the companies sending emails regarding their updated privacy policies in light of GDPR.


Social Media Rundown: Trump Violates 1st Amendment; Zuck’s Apology Tour Continues; Brands on Reddit?

Whelp, it’s official: Trump’s practice of blocking people he doesn’t like on Twitter has been deemed a violation of the First Amendment. This is an interesting take on how the Constitution applies to social media platforms and public officials; it’s worth a full reading of the New York Times’ article.

In Facebook news, Stories has hit 150 million daily viewers and the social networking site is opening up the Snapchat rip off to advertisers.

Facebook Stories continues making gains on Snapchat.

Facebook Stories continues making gains on Snapchat.

Meanwhile, ol’ Zuck was across the pond as his world apology tour continues. He left of lot of questions unanswered.

And don’t miss this week’s learning section for how to incorporate social media into the customer journey and an interesting case study on how the Washington Post is gaining traction on Reddit of all places.

Social Media News:

  • Trump’s Blocking of Twitter Users Is Unconstitutional, Judge Says (The New York Times). Trump’s practice of blocking critics on Twitter, preventing them from engaging with his account — was declared unconstitutional by a federal judge in Manhattan. The judge, addressing a novel issue about how the Constitution applies to social media platforms and public officials, found that the president’s Twitter feed is a public forum. Thus, violating the First Amendment.
  • Facebook Stories Reveals 150M Daily Viewers and Here Come Ads (Tech Crunch). Facebook Stories has announced a 150 million daily active user count for its Snapchat Stories clone. Ads will be 5- to 15-second videos users can skip, with call-to-action buttons coming soon. Advertisers can easily extend their Instagram Stories ads to this new surface, or have Facebook automatically reformat their News Feed ads to Stories.
  • Mark Zuckerberg Failed to Address European Concerns about Facebook (CNN). Zuckerberg failed to answer many of the questions and instead apologized and promised to investigate the breaches and harvesting of EU citizens’ data, the infiltration of dark ads, and fake accounts sowing discord online.

Learn:

  • Social Connections: Weaving Social Media into the Customer Journey (Marketing Week). Consider this: A typical customer journey may begin with a brand’s Facebook post, then move on through marketing emails and an ecommerce purchase to a customer service issue resolved in Twitter. Learn how companies are using social media in the customer journey, including one using artificial intelligence to let customers book flights on Facebook Messenger.
  • Digital Publishing: Now That Reddit is Welcoming Brands to its Platform, How Will Publishers Use It? (Editor & Publisher). In a under a year, a sole social media editor at the Washington Post has basically created his own subreddit of Post content that’s followed by more than 40,000 users, more than many of the 138,000 or so active communities on the platform. While it’s a catchy headline, I’d be extra cautious to any brands wanting to dip their toes into the complex world of Reddit.

Social Media Rundown: Cleanup on Facebook & Twitter; Klout Dies; the Ideal Post Length

Let’s all take a moment of silence to remember Klout… OK, that’s enough. Well not quite; it’s worth noting I’ve written about Klout a couple times in the past.

The Rock rolls his eyes at the death of Klout.

Did The Rock ever care about Klout? I think not.

In this week’s edition of the Social Media Rundown, Facebook and Twitter take further action to remove bad actors from their platforms and improve the user experience.

Lastly, be sure to check out the learning section for a handy tool on creating the ideal post lengths across a number of social networking sites. Also, have you felt like a victim of an Instagram ‘shadowbad?’ Relax, it’s not what you think.

Social Media News:

  • Facebook Says It Deleted 865 Million Posts, Mostly Spam (The New York Times). The cleanup came in the first quarter of this year, the vast majority of which were spam, with a minority of posts related to nudity, graphic violence, hate speech and terrorism. Meanwhile, Facebook has already investigated thousands of potential apps that may have leaked data. 200 have been suspended.
  • Twitter is Going to Limit the Visibility of Tweets from People Behaving Badly (BuzzFeed News). The changes apparently led to an 8% drop in abuse reports on conversations and a 4% drop in abuse reports in search. But do we really want Twitter searches and replies further filtered?
  • Klout, the $200 Million Website that Measured How Important You are on Social Media with One Number, is Shutting Down (Business Insider). This news is hardly important, but for a short time, Klout was a big deal and many brands used Klout scores of individuals to determine how influential people were. Hootsuite even displayed Klout scores on profiles within its platform for a while. I think Justin Bieber’s Klout score was always the highest at 100 or so (apparently making him more influential than Barack Obama and any other world leader) while mine usually sat around 55, I think.

Learn:

  • Know Your Limit: The Ideal Length of Every Social Media Post (Sprout Social). This post outlines not only the ideal post length for the major social networking sites, it also has a handy character counter tool you can use for help in crafting your posts.
  • Instagram Shadowban? What Marketers Need to Know (Social Media Examiner). Wait. What’s a shadowban? Don’t worry about it, because it’s not really a thing. This article can basically be summed up as such: Don’t be a spammer. But there’s plenty of Instagram algorithmic insight to read the full thing and get a better understanding of how to be successful on Instagram.

 


Social Media Rundown: Twitter to Add Encrypted DMs & GIFs in Quote RTs; Tips on Growing Your Instagram Following

A bit of a slow week in social media news, but there are some new features being rolled out from both Facebook and Twitter that’s worth noting. I’m particularly excited about being able to send GIFs in quote tweets soon.

Jonah Hill Excited GIF

Are you excited about GIFs in quote retweets?

Oh, and those big changes coming to Facebook News Feed? Yeah, not much has changed.

Lastly, be sure to check the learning section for tips on growing your Instagram account and what GDPR is all about.

Social Media News:

  • Twitter Tests Two New Interactive Options, Including Encrypted DMs (Social Media Today). Not sure I’d ever need encrypted direct messages, but you never know. Being a GIF fanatic, I’m more excited at the second feature: the ability to add GIFs to quote retweets. I’ve wanted to do this many times.
  • Twitter Urges its Users to Change Their Passwords due to a Bug (Digital Trends). If you’ve used Twitter in the past week or so, you were likely greeted with a message about a bug in which the passwords of all of its 320 million users were exposed as plain text. Some of you have changed your password already; that was probably a good idea.
  • Despite Facebook News Feed Algorithm Changes, Fake News Still Thrives (Mashable). Did you notice that big change in the Facebook News Feed algorithm? Neither did I. “Despite what was categorized by the company as sweeping updates, the state of the News Feed remains just as rotten as always: Fake news still thrives, and that old Facebook favorite Fox News is king once again.”

Learn:

  • How to Get Your First 1000 Followers for Instagram (Later). The “CHECT” system is a nice cheat sheet on things to consider with each in-feed Instagram post. CHECT = Content, Hashtags, Engaging, Captions, Tagging.
  • What the GDPR Means to Social Media Marketers (Buffer Blog). This helpful breakdown of the new GDPR outlines how the new data privacy regulations should be beneficial to both businesses and consumers.

What did I miss this week?


The Social Media Rundown: Facebook Adds Info Button to Articles; Reddit Gets a Redesign

It’s been another busy week for Facebook as the Cambridge Analytica saga carries on and it continues to fight ‘fake news.’ Meanwhile, Twitter has purged more terrorist-related accounts, and Hell has frozen over, er, Reddit gets a redesign (coming soon).

All this and more in this week’s Social Media Rundown. Plus, I bring you not one, but two worthwhile learnings. Check it all out below:

Social Media News:

  • Facebook: ‘Malicious actors’ used its tools to discover identities and collect data on a massive global scale (source). Facebook admits that Cambridge Analytica obtained user data from 87 million users and that most of its 2 billion users likely have had their personal information scraped and shared by third-party developers without their explicit permission. Meanwhile, Facebook has shared an update on its plans to restrict data access to its platform.
  • Facebook will give all US users helpful context about articles shared in News Feed (The Verge). In a bid to make it easier to determine if something is legitimate news, Facebook has added a little ‘about this article’ icon to shared links. Once clicked, users are presented with information about the publisher (pulled in from Wikipedia), a map of where the article is being shared, and which of your friends shared the article.
Example of Facebook's new 'About This Article' function.

Facebook recently added an ‘About This Article’ button to shared news stories so users can better tell the legitimacy of a source.

  • Twitter says it removed 274,000 terrorist-related accounts in the second half of 2017 (Fast Company). The company suspended over 1.2 million accounts for terrorist-related content in the last five years – including 274,460 that were removed in the last six months 2017.
  • The Inside Story of Reddit’s Redesign (Wired). This one’s for all the web designers out there. It’s the first visual refresh of Reddit in over a decade. A welcome update if you ask me.

Learn:

  • How to Ignite Your LinkedIn Marketing Strategy [Infographic] (Marketing Profs). This handy infographic has tips on writing attention-getting headlines, the ideal post length (keep it short), and a few ideas on running LinkedIn ads and sending InMails.
  • How to Optimize Facebook Ad Bidding: Clicks or Impressions? (Social Media Examiner). Here’s a nice article on how choosing bids for ads affects your Facebook ad campaigns. Choosing between link clicks or impressions is not always easy; this article has a list of the pros and cons of each.
  • 5 Reasons Why Nobody is Engaging With Your Social Posts (and How to Fix it) (Kissmetrics). If your social media strategy isn’t getting the kind of engagement you want, the author (Neil Patel) suggests you may be committing one of these five self-sabotaging social media sins:
    • Denying what people want
    • Forgetting to make room for new (older) users
    • Skipping movie day
    • Letting little errors cripple credibility
    • Talking without listening

The Social Media Rundown: Search Overtakes Social, Facebook Blocks Third-Party Data Ad Targeting

With a Facebook News Feed algorithm change and few other factors listed below, search is now driving more traffic than social. And in an apparent effort to make some positive changes at the company, Facebook announced it will no longer allow ad targeting based on relationship status. Plus, be sure to check out this week’s learning section for tips on beating Twitter’s algorithm and how you can better protect yourself online.

Social Media News:

  • The SEO versus Social Battle Has a New Winner (Convince & Convert). Takeaways from Jay Baer on why search is sending more traffic: Less use of social overall, social algorithms showing fewer posts from companies, fewer links in social posts, more social indexed in search engines. If you have an extra minute, definitely watch Jay’s LinkedIn video explaining this trend.
Search vs. Social: Share of Visits Chart

Shareaholic Data Report: Pinterest, Google, & Instagram big winners as Facebook share of visits falls 8% in 2017

  • Facebook Will No Longer Allow Third-Party Data for Targeting Ads (The Verge). The company is disabling a form of ad targeting called Partner Categories, which allowed prominent third-party data aggregators like Experian and Acxiom to provide clients with offline data like purchasing activity to inform ad targeting.
  • Facebook Quietly Removes Ad Filter to Target Users Based on Their Relationship Preferences (Marketing Land). The decision to remove the ‘interested in’ filter from its ad platform was based on feedback from outside experts. The decision could prevent malicious behavior targeting the LGBTQ community.

Learn:

  • Cracking The Twitter Algorithm: 11 Brilliant Ways to Outsmart the Timeline (Sprout Social). This thoughtful post from Sprout Social outlines several ways to increase your organic reach on Twitter, such as tweet consistently, run twitter ads, use twitter video, re-share your top tweets, engage when people mention you, make timely tweets, use emotional trigger words, and several more tips worth considering.
  • Facebook Isn’t the Only One Tracking You. Here Are 5 Ways to Protect Yourself (Digital Trends). With all the heat Facebook is taking for allegedly abusing data as part of the Cambridge Analytica scandal, now might be a good time to consider how you can keep your personal data private online. This article has five helpful tools.

By the way, I share most of the social media news articles and learnings that I come across throughout the week on my Twitter and LinkedIn profiles. Feel free to follow me to keep up. And of course, if you see something interesting in the news, please share.


The Social Media Rundown: Southwest for the PR Win, Zuck Confesses

Southwest Airlines has made a big splash through stellar customer service once again. Recently, when a customer paid for Wi-Fi only to find out she couldn’t get her game to stream, Southwest made it up to her in a big way. Instead of the typical “Sorry to hear you’re frustrated. Please DM us with details,” tweet coming from most any other airline, a guy named Mike at Southwest live-tweeted the second half of the Xavier vs. Florida State tourney game. Now perhaps Mike was just trying to work in some March Madness viewing into his work day, but either way, this landed Southwest some fantastic PR.

Southwest Airlines recently live-tweeted an NCAA Men's Tournament game.

Social Media News:

  • Mark Zuckerberg says he’s ‘open’ to testifying to Congress, fixes will cost ‘many millions’ and he ‘feels really bad’ (Recode). Zuckerberg admits Facebook may have made mistakes in opening up its network so much a decade ago. Also, here’s a nice summary of the whole Cambridge Analytica debacle.
  • The Atlantic’s new family section is built for the post-news feed era (Digiday). Another publisher creates a Facebook group. This is an indication of The Atlantic’s recent push to connect directly with readers as it looks to grow revenue by boosting subscriptions.
  • Another Social Network is Here. What Exactly Is It? (Marketing & Growth Hacking). I don’t normally share news of a new social networking site or app on the market as they’re usually unable to compete with Facebook. But this one is interesting because it’s entirely audio-based. Can you imagine people walking around sending voice memos to their public profiles all day? I can’t, but this aligns with the recent boom in podcasts. People would rather listen then read.
  • Instagram will show more recent posts due to algorithm backlash (TechCrunch). This should be a welcome change to anyone using the platform.

Learn:

  • Twitter Timeline Algorithm Explained. This post not only has a thorough breakdown of the Twitter algorithm, it’s also full of solid tips for increasing your reach. From using hashtags strategically to how to promote tweets, this post has it all.
  • 5 Instagram Pro Tips You Probably Didn’t Know About. I use Instagram everyday, and almost all of these tips were new to me. You can hide Stories from people, delete sent direct messages, and add gradient text coloring in Stories. The one I knew about is probably the most important: You can turn on post notifications from people and business accounts.

What’s the big news to you this week? What have you learned?


Introducing: The Weekly Social Media Rundown

It’s been a long, unnecessary hiatus from writing in my blog. And well, I guess I got tired of seeing Puppymonkeybaby as my most recent blog post. So here I present you with a few social media news items worthy of your precious time.

I share the following as part of a weekly social media newsletter I send out internally at NEJM Group, as part of my role as Content Engagement Manager. My goal with the newsletter is to share a few of the most important news items of the past week (the ‘Social Media News’ section) and to also provide a few educational items (the ‘Learn’ section) so we can all be better social media marketers. If you have thoughts on the listed items or if you know of some big news I may have missed, please let me know in the comments.

Read the full blog post on Buffer.

A practical quote from the Buffer App blog post, “The New Facebook Algorithm: Secrets Behind How It Works and What You Can Do To Succeed.”

Social Media News:

  • Twitter Is Experimenting With A Way To Show You Even More Breaking News Tweets (Buzzfeed News). A new, algorithmically curated timeline of news tweets may soon be shown at the top of your feed.
  • Snapchat Launches ‘True Crime/Uncovered’ Series From Condé Nast Entertainment (Variety). As much as I love Snapchat, I have my doubts that a five-minute long TV show in a vertical, mobile-only presentation will be successful. But then again, Snapchat’s numbers continue to surprise me. For example, NBC News’ “Stay Tuned” is apparently getting 33 million viewers per month.
  • After Facebook news-feed changes, publishers look hopefully to Pinterest (Digiday). The online scrapbooking platform represented nearly 8 percent of publishers’ social traffic in the second half of 2017, up from 4.5 percent in the first half of 2016.

Learn:

  • The New Facebook Algorithm: Secrets Behind How It Works and What You Can Do To Succeed (Buffer App). This blog post breaks down the recent news feed changes as explained in a recent webinar hosted by Facebook. The news feed algorithm is broken down into four main components: inventory, signals, predictions, and overall score.
  • How to Optimize Your LinkedIn Profile for Better Visibility (Social Media Examiner). If you need to spruce up your personal LinkedIn profile, this is a great rundown of everything you need to know to make it happen.

My Top 5 Super Bowl Ads of 2013

It’s time for a breakdown of my top five spots from advertising’s biggest day. This was certainly a good year for Super Bowl advertising and an even bigger year for social media during the big game. Last year I ended up picking five funny spots and this year I have a more balanced list (as balanced as a top five list can get). Brands mostly went for heart-warming over hysterical this year and many of the comedic spots were really not that funny in my opinion or they were produced a little too over-the-top.

Social media played a role in this year’s brand bowl more so than ever before. If you’re a marketer reading this, I’m sure you’re well aware of the brilliant and timely posts delivered by the Oreo social media team. When the lights went out at the Superdome, Oreo pushed out the below image on Facebook and Twitter in a matter of minutes:

This was an image with real staying power. It picked up another thousand plus retweets the day after the big game, the Facebook post got over 20,000 ‘likes’ and close to 7,000 shares and the quick and witty post picked up tons of free press. Oreo is certainly on top of its game and made sure its ‘Cream Or Cookie’ Super Bowl spot was fully supported with social media build up and timely posts sent out before, during and even after the game. Social media activity like this can only be achieved with a command center and all hands on deck. The social media activity during the Super Bowl this year was certainly impressive, but it’s time to break down my favorite ads.

#5. Samsung Mobile USA – The Next Big Thing

I’m not usually one to fall for celebrity endorsements, but these two are hilarious. Not sure how much the ad will help in its epic battle for marketshare over Apple, but it can’t hurt.

#4. Viva Young – Taco Bell Game Day Commercial

This commercial is great. I can only wish I will be this cool when I’m sitting around in a retirement home a few decades from now. Only thing bad about it is now I have that Fun. song stuck in my head, which I spent most of 2012 trying to get rid of. At least it was in Spanish.

#3. OREO – Whisper Fight

A whisper fight in a library? Brilliant. Though I’m a little surprised it hadn’t been done before. Again, Oreo absolutely stole the show from a branding and marketing standpoint. They even took this moment to launch an Instagram account. Before the Super Bowl, Oreo had around 2,200 followers on Instagram and garnered around 35,000 followers by the end of Sunday night. Props to 360i and the Oreo social media command center.

#2. Budweiser Super Bowl Ad — The Clydesdales: “Brotherhood”

This ad literally brought tears to the eyes of some of my coworkers. With several terribly awful ads from Bud Light, Anheuser-Busch InBev totally redeemed itself with this tear-jerker of an ad.

#1. Ram Trucks Super Bowl Commercial “Farmer”

This one struck a chord with me from the first frame and had chills going through my spine by the end. Growing up in northwest Oklahoma and listening to farmers talk about the weather and wheat prices everyday definitely had an influence on this year’s pick. Paul Harvey had a big part in my life as well. Seemed like anytime I showed up at my grandparents house in Alva, Okla., Paul Harvey was delivering his famous “The Rest of the Story” segments on the kitchen radio. It also helped that the commercial was beautifully done with shots from a National Geographic photographer and a renowned documentary photographer. Nicely done, Dodge.

Bonus spots:

Because of my Oklahoma roots and because the Flaming Lips are just incredible in general: 2013 Hyundai Santa Fe | Big Game Ad | “Epic Playdate

Because I love awkward moments: Unattended Laundry: You needed the machine. You got caught panty-handed (Speed Stick)

Because I love Amy Poehler: Best Buy – Asking Amy: Official 2013 Best Buy Game Day Commercial


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